After working in the space for so long, it became clear that there was a consistent problem brands were facing.
Amazon is sitting on a massive amount of fees that have been charged to brands in error. The fees arise due to Amazon's automated processes, and have ended up costing brands a combined $6 billion*.
That's billion...with a 'b'.
Most brands don’t know that these erroneous fees are out there, let alone how to recover them.
Instead of sitting on this knowledge, John started sharing the pieces of the puzzle that allowed him to conquer uncharted territory, becoming one of the only first-party cost recovery service providers on the market today.